Privacy Policy

UV TOWING, INC ("Company," "we," "our," or "us") operates UVTOWINGINC.COM and provides vehicle relocation, towing services, commercial and residential winch-outs, property impounds, heavy equipment transport, and vehicle pickups throughout our service area. This Privacy Policy explains how we collect, use, store, and protect information you provide when you use our website, contact us, request a quote, schedule a service, or communicate with us via phone, text, email, or any other channel.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

This policy is effective as of January 1, 2026, and applies to all information collected from that date forward.

Information You Provide Directly

• Contact Information: Your name, phone number, email address, and physical service address when you submit a quote request, contact form, or schedule a service.
• Service Details: Information about the job you need done, including property type, volume of materials, access conditions, and special instructions.
• Payment Information: Billing name and address. Payment card details are processed through secure third-party payment processors and are never stored on our servers.
• Communications: Any messages, emails, texts, or phone call records you initiate with us.
• SMS / Text Opt-In: Your mobile phone number and explicit consent when you opt in to receive text message communications from us.

Information Collected Automatically

• Browser & Device Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and general navigation patterns on our site.
• Cookies & Similar Technologies: See Section 7 for full details.
• Location Data: General geographic location derived from your IP address for service area determination. We do not collect precise GPS locations without your explicit consent.

Information From Third-Party Sources

We may receive basic contact information if you contact us through a third-party platform (e.g., Google Business, Yelp, or a similar directory) to request our services. We use this information only to respond to your inquiry and will not use it for any unrelated marketing.

We use the information we collect strictly for the following purposes:

• Service Delivery: Scheduling pickups, removals, demolitions, and clean-outs; dispatching crews; and completing your requested service.
• Quotes & Estimates: Preparing accurate, personalized pricing estimates based on your service requirements.
• Customer Communication: Confirming appointments, sending service updates, following up after job completion, and responding to questions.
• SMS Notifications: Sending appointment reminders, arrival windows, and service confirmations to customers who have opted in to text messaging.
• Billing & Payments: Processing payments, issuing invoices, and maintaining transaction records for accounting purposes.
• Legal Compliance: Fulfilling our obligations under applicable federal, state, and local laws and regulations.
• Safety & Security: Detecting fraud, protecting against unauthorized access, and maintaining the integrity of our systems.
• Service Improvements: Analyzing aggregate, anonymized usage data to improve our website experience and service quality.

We will never use your personal information for purposes beyond those listed above without first obtaining your explicit, informed consent.

UV TOWING, INC may send text messages to customers and prospective customers who have explicitly opted in. This section fully describes our SMS program, your rights, and our strict data-protection commitments.

How to Opt In

You may opt in to receive SMS communications from us by:

• Checking the SMS consent box on our website's quote request or contact form;
• Texting a keyword to our business number as instructed on our site;
• Verbally providing consent to one of our representatives during a phone call (with your confirmation on file).

Types of Messages We Send

• Appointment confirmations and scheduling reminders
• Day-of crew arrival window notifications
• Job completion confirmations and follow-up messages
• Transactional service updates directly related to your booked service

Message Frequency & Costs

Message frequency varies based on your active service bookings. Standard message and data rates charged by your mobile carrier may apply. UV TOWING, INC does not charge any fee for text communications.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message we send. You may also reply HELP for assistance or contact us directly at the information listed in Section 11. After opting out, we will send one final confirmation message and remove your number from our messaging list. You will not receive further SMS messages unless you re-subscribe.

Our SMS Data Commitment

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services (i.e., the SMS platform and carrier infrastructure required to deliver messages you have requested).
• Your phone number, opt-in status, and consent records are used solely to facilitate the text communication service you have chosen to receive. This data is never monetized, rented, sold, or used for advertising targeting.

Core Commitment

UV TOWING, INC does not sell, rent, trade, lease, or otherwise disclose your personal information to any third party for their own marketing, advertising, or promotional purposes — period.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Limited Permitted Disclosures

We may share information only in the following narrow, strictly controlled circumstances:

• Service Subcontractors: We may share your name, address, and service details with subcontractors or crew members hired to complete your job. These parties are contractually bound to use your information solely to perform the requested service and are prohibited from any secondary use.
• SMS/Text Service Providers: Your mobile number and opt-in consent may be shared with SMS platform aggregators and mobile carriers solely to deliver the text messages you have requested. These providers act as technical conduits only and have no right to use your data for any other purpose.
• Payment Processors: Billing information is transmitted to PCI-compliant payment processors to complete your transaction. We do not store full payment card data.
• Legal Requirements: We may disclose information when required by valid legal process, court order, or applicable law, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or the public.
• Business Transfer: In the event of a merger, acquisition, or sale of all or substantially all of our assets, customer information may be transferred as part of that transaction. We will notify you of any such change via email or prominent website notice and the incoming owner will be required to honor this Privacy Policy.

What We Will Never Do

• Sell your personal information to data brokers, lead aggregators, or marketing companies
• Share your contact information with any affiliate, partner, or advertiser for marketing purposes
• Disclose your SMS opt-in data or consent records to any third party except as explicitly described above
• Use your information to target you with advertising on behalf of any other company
• Share your information in exchange for compensation, referrals, or any other benefit

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards to protect it from unauthorized access, use, alteration, or destruction.

Technical Safeguards

• SSL/TLS Encryption: Our website uses HTTPS encryption to protect data in transit between your browser and our servers.
• Secure Storage: Customer records are stored on password-protected, access-controlled systems with industry-standard encryption at rest.
• Access Controls: Only authorized personnel with a legitimate business need can access customer data. Access is logged and reviewed.
• Payment Security: All payment transactions are processed through PCI-DSS–compliant payment processors. We do not store sensitive cardholder data on our systems.

Administrative Safeguards

• Staff who handle customer data receive privacy and security training.
• Subcontractors and service providers with access to customer data are contractually required to protect it.
• We conduct periodic reviews of our data handling practices.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, complete your service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it using secure methods.

Security Incidents

Despite our precautions, no data transmission or storage system is 100% secure. In the event of a data breach that compromises your personal information, we will notify you as required by applicable law and take prompt corrective action.

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. We do not use cookies to build advertising profiles or track you across unrelated websites for commercial gain.

Types of Cookies We Use

• Essential: Required for the website to function (forms, navigation, security). Cannot be disabled without breaking site functionality.
• Functional: Remember your preferences (e.g., preferred contact method, saved quote details) to enhance your experience.
• Analytics: Aggregate, anonymized data about page visits and site usage (e.g., via Google Analytics) to help us improve our website.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website. Refer to your browser's help documentation for instructions.

Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals to websites. Our website currently does not alter its data collection practices in response to DNT signals, but we do not engage in cross-site behavioral advertising tracking.

Third-Party Analytics

We may use tools such as Google Analytics to collect anonymized, aggregated data about website traffic. This data cannot be used to personally identify you. Google's use of data collected through Google Analytics is governed by Google's own privacy policy. We do not authorize Google or any analytics provider to use your data for their own advertising purposes based on your visits to our site.

Depending on your location, you may have the following rights regarding your personal information. We honor these rights regardless of where you live:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that inaccurate or incomplete information be corrected.
• Right to Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Right to Opt Out of SMS: Opt out of text messaging at any time by replying STOP or contacting us directly.
• Right to Withdraw Consent: Withdraw any consent you have provided for data processing. This will not affect the lawfulness of processing before withdrawal.
• Right to Non-Discrimination: We will not deny you service, charge you different prices, or provide a lower quality of service because you exercised any privacy right.

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information are collected, the right to deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us using the information in Section 11.

To exercise any of the above rights, please contact us at the information provided in Section 11. We will respond to verifiable requests within 30 days.

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at the information in Section 11. We will promptly investigate and delete such information from our systems.

For users between the ages of 13 and 18, we encourage parental involvement when using our services or submitting any information through our website.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Post a prominent notice on our website homepage or service pages for at least 30 days;
• Send an email notification to customers with active accounts or recent service history (where an email address is on file).

Your continued use of our website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

If you disagree with any changes to this Privacy Policy, you may discontinue use of our services and submit a deletion request as described in Section 8.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:

UV TOWING, INC — Privacy Contact

• Website: www.uvtowinginc.com
• Email: freddy.uvtowing@gmail.com
• Mailing Address: 5031 Lincoln Ave, Cypress, CA 90630-2904

We will respond to all verifiable privacy requests within 30 days of receipt.